Terms & Conditions

Last updated: 10 August 2026

Welcome to The Sanctuary & Beyond.

These Terms & Conditions apply when you browse this website, purchase products, book an aromatherapy consultation or otherwise use the services provided by The Sanctuary & Beyond.

By placing an order or booking a service, you agree to these Terms & Conditions.

1. About The Sanctuary & Beyond

The Sanctuary & Beyond is a trading name of Joanne Serellis, currently operating as a sole trader in the United Kingdom.

The Sanctuary & Beyond offers:

  • Aromatherapy consultations

  • Personalised essential oil blends

  • Essential oil and aromatherapy products

  • Handmade gemstone jewellery

  • Diffuser bracelets

  • Handmade gifts and creative products

  • Other products and services introduced from time to time

2. Our products

I take care to ensure that product descriptions, photographs and information on this website are as accurate as reasonably possible.

However, many of my products are handmade or contain natural materials. This means that individual pieces may have slight differences in colour, pattern, texture, shape or finish.

For gemstone jewellery in particular, natural variations and individual markings are part of the character of the stone and mean that no two pieces will necessarily be identical.

These natural variations are not considered faults.

3. Prices

All prices displayed on the website are in pounds sterling (£).

The price payable is the price displayed when you place your order.

Any applicable delivery charges will be shown before you complete your purchase.

I take care to ensure that prices are accurate. If an obvious pricing error occurs, I will contact you as soon as possible before fulfilling the order.

4. Placing an order

Please check your order carefully before completing your purchase, including:

  • the product selected

  • quantity

  • any personalisation details

  • delivery address

  • contact details

  • total price

  • delivery charges

If you notice an error after placing an order, please contact me as soon as possible. I will do my best to correct it before the order is dispatched.

Once your order has been accepted, I will provide confirmation of your purchase.

For online purchases, you will be given the information relating to your order in a format you can retain for future reference. UK online-selling rules require businesses to provide customers with confirmation of the contract and key information in a durable form such as email.

5. Handmade and made-to-order products

Many products at The Sanctuary & Beyond are handmade or prepared to order.

Where a product is made to order, the product page will provide information about the expected preparation or dispatch timeframe where appropriate.

I take care to complete orders as promptly as possible. If an unexpected delay is likely to be significant, I will contact you.

6. Personalised and bespoke products

Some products are created specifically for you based on information or requirements you provide.

This may include personalised essential oil blends, bespoke jewellery or other products clearly described as personalised.

Where an item is genuinely personalised or made to your specifications, the usual statutory right to cancel a distance purchase may not apply. This is subject to the applicable consumer law and does not affect your rights if the item is faulty, not as described or otherwise does not conform to the contract.

7. Aromatherapy consultations

Aromatherapy consultations are provided as a wellbeing service.

They are not intended to diagnose, treat or cure medical conditions and are not a substitute for advice, diagnosis or treatment from a qualified healthcare professional.

During a consultation, you may choose to discuss aspects of your wellbeing, lifestyle, sensitivities or health circumstances that are relevant to your aromatherapy requirements.

You are responsible for providing information that is accurate and relevant to your consultation.

If your circumstances change, including changes relating to medication, pregnancy, allergies or health conditions, please let me know before requesting or using a personalised blend.

8. Personalised essential oil blends

Personalised essential oil blends are created specifically for the individual based on the information provided during the consultation or enquiry process.

If you have a concern about your blend, please contact me in the first instance.

I want to make sure you are comfortable with your blend and will do my best to understand your concerns. Where appropriate, I may:

  • adjust the formulation

  • remake the blend

  • provide a replacement

  • suggest an alternative approach

My aim is always to resolve concerns fairly and personally wherever possible.

Because personalised blends are created specifically for an individual, they may not qualify for a change-of-mind return once they have been made, subject to applicable consumer law.

Please see the separate Returns & Refunds Policy for further information.

9. Essential oils and safe use

Essential oils are highly concentrated substances and should be used responsibly.

Products should be used according to the instructions provided with them.

Aromatherapy information provided by The Sanctuary & Beyond is intended for general wellbeing purposes and should not be treated as medical advice.

If you have concerns about using an essential oil because of a medical condition, medication, pregnancy, allergy or other individual circumstance, you should seek appropriate advice from a qualified healthcare professional.

10. Handmade jewellery and care

Jewellery and handmade items should be treated with appropriate care.

Unless otherwise stated, jewellery should be protected from excessive moisture, perfume, cosmetics, chemicals, essential oils and unnecessary impact or rough handling.

Natural gemstones and handmade components may have individual characteristics and variations.

Care information may be provided with individual products where appropriate.

11. Delivery

Delivery options, costs and estimated delivery times will be displayed during the purchasing process.

I aim to dispatch orders within the timeframe stated on the relevant product page or order confirmation.

Delivery can occasionally be affected by circumstances outside my control, such as postal delays, severe weather or other unforeseen events.

If an order is significantly delayed, please contact me so that I can investigate.

Unless another timeframe has been agreed with you, UK consumer rules generally require goods to be delivered without undue delay and within 30 days.

12. Returns, cancellations and refunds

Your statutory consumer rights are important and are not affected by these Terms & Conditions.

For full information about cancellations, returns, refunds and exchanges, please see the Returns & Refunds Policy.

For most goods purchased online, you have a statutory right to cancel within 14 days of receiving your goods, subject to certain exceptions.

These exceptions can include genuinely personalised or bespoke products and certain sealed goods where opening them makes them unsuitable for return for health or hygiene reasons.

13. Faulty, damaged or incorrectly described products

If an item arrives damaged, is faulty, is not what you ordered or does not match its description, please contact me.

I will assess the situation and, where appropriate, arrange a repair, replacement or refund in accordance with your statutory consumer rights.

Nothing in these Terms & Conditions limits any legal responsibility that cannot lawfully be excluded, including responsibility for faulty goods or goods that are not as described.

14. Payments

Payment options available at the time of purchase will be displayed during checkout.

Payments are processed through the payment methods and providers made available through the website.

I do not normally have access to or store your full payment card details.

15. Gift vouchers

Where gift vouchers are available, any applicable expiry date and conditions will be clearly stated at the time of purchase.

Gift vouchers cannot normally be exchanged for cash unless required by law.

Please contact me if a gift voucher is lost or there is a problem using it.

16. Website content and intellectual property

The content of this website, including original photographs, graphics, written content, product descriptions, branding and logos, belongs to The Sanctuary & Beyond or is used with permission.

You may not reproduce, copy, modify or commercially use this content without prior written permission.

17. Website availability

I aim to keep the website accurate and available, but I cannot guarantee that it will always be free from errors, interruptions or technical problems.

Occasionally, maintenance or circumstances outside my control may affect the availability of the website.

18. Privacy

Personal information is handled in accordance with the Privacy Policy.

This includes information provided when placing an order, making an enquiry or requesting an aromatherapy consultation.

19. Complaints

I want you to have a positive experience with The Sanctuary & Beyond.

If you have a concern about a product, order or service, please contact me in the first instance.

I will listen to your concerns and do my best to resolve them fairly and promptly.

20. Changes to these Terms & Conditions

I may update these Terms & Conditions from time to time to reflect changes to the business, website, products, services or legal requirements.

The latest version will always be available on this page.

The Terms & Conditions applicable to an order or booking will be those in place when the order or booking is made.

21. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

22. Contact

If you have any questions about these Terms & Conditions, an order or a service, please contact The Sanctuary & Beyond through the Contact page.