Shipping & Delivery

Last updated: 10 August 2026

Every order from The Sanctuary & Beyond is prepared and packaged with care.

As many of our products are handmade, personalised or made to order, the time required to prepare an order can vary. We will always aim to process your order as promptly as possible while allowing sufficient time to create and prepare your items properly.

Order Processing

Once your order has been received, it will be acknowledged and processed as soon as reasonably possible.

Because handmade products can vary in preparation time, there is no single processing time that applies to every order.

Your order confirmation will provide an indication of the expected preparation and dispatch timeframe for your particular order.

If an unexpected delay is likely to significantly affect the expected timeframe, we will contact you.

Standard UK Delivery

A flat-rate delivery charge of £3.50 per order applies to standard UK delivery.

This charge covers standard packaging and postage for a typical order using our usual delivery service.

Once your order has been prepared and dispatched, delivery times will depend on the postal or delivery service used and the destination.

Delivery times are estimates rather than guaranteed delivery dates, as delays can occasionally occur that are outside our control.

Larger or Unusual Orders

Most orders will be covered by our standard £3.50 delivery charge.

Occasionally, an order may be significantly larger, heavier or more difficult to package than a standard order and may therefore require additional packaging or a different delivery service.

If we believe that your order requires an alternative delivery arrangement and the standard £3.50 charge will not reasonably cover the delivery cost, we will contact you before dispatch to discuss the available options and any additional delivery charge that may apply.

No additional delivery charge will be taken without your agreement.

Delivery Address

Please ensure that your delivery address is correct when placing your order.

If you realise that you have provided an incorrect address, please contact us as soon as possible and, ideally, before your order has been dispatched. We will do our best to make any necessary changes where possible.

Once an order has been dispatched, it may not be possible to change the delivery address.

Packaging

We take care to package every order appropriately for the products being sent.

Handmade jewellery, diffuser bracelets and other smaller items will normally be packaged using suitable protective packaging.

Larger or multiple-item orders may require different packaging to ensure that your items arrive safely.

Delayed or Missing Orders

If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate.

Where appropriate, we will contact the relevant postal or delivery service to establish the status of your order.

If an order is significantly delayed or lost in transit, we will work with you to resolve the matter in accordance with your statutory consumer rights.

Damaged Items

If your order arrives damaged, please contact us as soon as possible.

Where appropriate, please provide photographs of the damaged item and its packaging. This will help us assess what has happened and, where necessary, make a claim with the delivery service.

We will work with you to find an appropriate resolution in accordance with your statutory rights.

Please also see our Returns & Refunds Policy for further information.

Delivery Within the UK

Standard delivery is currently available within the UK.

If delivery arrangements change, or if we introduce international delivery in the future, the applicable delivery options, costs and conditions will be clearly stated before you place your order.

Questions About Your Order

If you have any questions about the preparation, dispatch or delivery of your order, please contact us through the Contact page.

We will always do our best to keep you informed about the progress of your order.